Important customer information

C a n c e l l a t i o n i n s t r u c t i o n

Your Right of Withdrawal
You can withdraw from the contract without telling any reasons by a written withdrawal (e. g. mail or e-mail) or by returning the item within the time period. The period begins when you receive this written information about your right of withdrawal, but not before you received the item. If your order comprises more than one item separately shipped, the period begins when you received the first item. In general, we are committed to inform you about your rights regarding the German laws section 312 (2) BGB with section 1 (1), (2), and (4) BGB-InfoV as well as section 312 (1) sentence 1 BGB with section 3 BGB-InfoV. For keeping the period it is sufficient to dispatch the withdrawal or the item in good time. The withdrawal shall be sent to:

Cornelia Manthey
Lehmweg 29
20251 Hamburg

Consequences of a withdrawal

In the event of a valid withdrawal, both parties shall be obliged to restore any benefits already received in accordance with legal provisions, and issue any gains (e.g. interest). If you are unable or partially unable to restore the benefits, or only able to restore them in poor condition to us you must reimburse us for the corresponding value. This does not apply if such deterioration is entirely attributable to their inspection as it would have been able in our shop. The duty to provide compensation can be avoided by not making proprietary use of the goods and refraining from any action which may impair their value. Items suitable for parcel-post shipment are to be returned at our risk. You bear the shipping costs. Items not suitable for parcel-post shipment will be collected from you. Requests for re-compensation for payments must be met within 30 days after sending the withdrawal or after returning the item. For you, the period begins with sending the withdrawal or the item. For us, the period begins with receiving them.

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